Error messages

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We compiled a list of InLoox PM error messages, that can pop up while working with the software, as well as recommended issue fixes and troubleshooting ideas.
If you are having difficulties finding a solution for technical issues that you come across, please contact the InLoox support team. Or you can browse our online knowledge base for user instructions and tutorial videos at www.inloox.com/support/.

Content

1. Database errors

Error message	Recommended solution
Connection to the InLoox PM database has been interrupted. The connection will be restored as soon as possible.	Make sure that the network is accessible. Check whether the offline configuration is set up correctly. Contact the system administrator.
You are using InLoox PM version X.X. The InLoox PM database version is Y.Y. Please make sure that you are using a compatible product version or contact your system administrator.	The InLoox PM client version you are using is not compatible with the database version on the server. Please update your InLoox PM client version.

Error message

2. Software license errors

Error message	Recommended solution
The product key you entered is not valid in combination with the your current InLoox PM client version.	The license key you entered is either only valid for an older InLoox PM version or for an updated version.
A license error has occurred. Please make sure you entered the correct license key or contact your system administrator.	The license key you entered is invalid for the InLoox PM version that is currently installed on your system. Please contact your system administrator for a valid license key.
The maximum number of user clients has already been reached. You can not use InLoox PM. Please make sure you entered the correct license key or contact your system administrator.	InLoox PM product keys are valid for the amount of user licenses you purchase. In this case, the number of available work station licenses has been exceeded. You can add new user licenses at any point.

For more information on InLoox PM licensing, please go to Reading the InLoox PM license terms.

3. Reporting errors

Error message	Recommended solution
The report template contains an error. An expression used in the template is incorrect. Please correct the report template.	Please review the report template, using the support documentation for the InLoox PM report designer.
The report contains no data. Empty reports cannot be created. Please edit the report template.	No project information has been entered into the report. Tip Please edit the respective template. The chapter Managing Report Templates and the support documentation for the InLoox PM report designer provide instructions on how to edit the template.
No printer is installed. Please install a printer to print reports.	A printer must be installed in order to print a report. Please install the required print driver. You'll find detailed information in the user manual of your printer.