Privacy Settings

Sending telemetry data to InLoox.

If you want to help us develop InLoox according to the users' needs and tailor the features to you, you can allow us to use the telemetry data. By default, sending telemetry data is disabled.

PLEASE NOTE You can only change this setting if the transmission of telemetry data is enabled for the InLoox account under Organization >> General >> Privacy settings. You can read how to do that here.

1. In InLoox Web App, click on your profile picture in the bottom left corner.
2. Click on Account-Settings.
3. Click on Personal.
4. Under Privacy settings, you can now enable the Send telemetry data slider.

For more information on telemetry data and the InLoox user experience program, please read here.

InLoox saves the change automatically.

Privacy settings for an InLoox account

Administrators can enable or disable the following settings for the InLoox account.

Enable personal setting Send telemetry data to InLoox.

1. In InLoox Web App, click on your profile picture in the bottom left corner.
2. Click on Account Settings.
3. Click on Organization.
4. Click on the General tab.
5. Under Privacy settings, you can now activate the slider of Enable privacy settings in this account.

IMPORTANT This setting does not mean that all telemetry data of all users of your InLoox account will be sent automatically! It means that every single InLoox user of the account can activate the transmission of their own telemetry data to InLoox in their personal settings.

Activate user invitation to the account

1. In InLoox Web App, click your profile picture in the bottom left corner.
2. Click Account Settings.
3. Click User Management.
4. Under Invitations, you can now activate the slider at Allow users to invite other users.
5. In the field below you can restrict user invitations to specific email domains.

Now every InLoox user of the account can invite other people to it.

IMPORTANT If you deactivate this setting, only the person with administrator rights can invite other people to the InLoox account.

How to distribute the InLoox user licenses of your account can be read here.

Allow AI assistance

InLoox is able to use Artificial Intelligence (AI) for certain functions.

This AI functionality is provided by Microsoft's Azure Open AI service, with data centers located within the European Union. This ensures that your data is processed in compliance with strict European data protection guidelines. In addition to these safeguards, we have a special supplemental agreement with Microsoft that guarantees that the data you provide will not be recorded, nor used for model training. Azure Open AI processes your data only at the time of the request and does not store it permanently. Consequently, InLoox data is not used for model training and there is no permanent flow of your customer data into this model.

Administrators can decide at any time for the entire account if AI support should be allowed or not:

1. In InLoox Web App, click on your profile picture in the bottom left corner.
2. Click Account Settings.
3. Click on Organization.
4. Under Privacy Settings, you can now (de)activate the slider Allow AI assistance.

Note AI assistance is enabled by default.